Plan installation with confidence. Get help with commissioning, operator training, maintenance and spare parts throughout your equipment project.
In regions with a suitable third-party service provider, customers may choose that company for the agreed installation, commissioning or maintenance work. HELPER checks the provider’s capability, equipment fit and availability before coordinating an introduction.
The provider’s service scope, rates, travel costs and responsibilities are confirmed separately. Ask HELPER for current availability in your location before making a booking.
If suitable local service is unavailable, HELPER can arrange for technicians to travel to your factory. We agree the work required, personnel, site readiness and visit schedule before travel.
This route is also available for projects requiring direct factory technical involvement, subject to the agreed arrangements.
For Latvia and other EU destinations, service availability is checked for the specific location and machine. Contact us for the current arrangement; a local provider is not assumed to be available in every country.
For a HELPER technician visit, the technician service fee is USD 100 per technician per day. The buyer provides meals, accommodation and flight tickets.
Confirm the number of technicians, chargeable days and travel arrangements in the service quotation. Any additional costs and the treatment of travel days should be agreed before the visit.
Installation, commissioning and operator training are included only where stated in the equipment quotation or agreed service scope. Local third-party providers quote their own fees.
USD 100
per technician / per day
Review machine positioning, assembly and line interfaces against the agreed layout. Confirm site utilities and the responsibilities for unloading, lifting and local connections before the visit.
Agree the checks, representative trial materials and acceptance criteria. Record settings, observations and any follow-up items so your team has a clear basis for handover.
Arrange instruction for the supplied equipment: start-up and shutdown, operating controls, approved adjustments, cleaning and routine checks. Confirm the training language, participants and documentation in advance.
Start with the model, serial number, symptoms and relevant photographs or video. HELPER can review the information and discuss the next steps, including whether an on-site visit is needed.
Describe the maintenance history, operating conditions and issue. The work may be handled through an available local provider or a HELPER technician, depending on the machine and agreed scope.
Send the machine identification, part number where known, clear photographs and quantity. Confirm compatibility, availability, price, shipping destination and lead time before ordering.
Use this checklist to coordinate the visit. The requirements for your specific equipment follow its approved drawings, instructions and service plan.
Installation planning guide →Contact HELPER with your country, city and machine. Where a suitable provider is available and the cooperation scope is confirmed, we can coordinate an introduction and provide the relevant company and contact information.
Check the current quotation. Included services must be stated in the agreed scope. For separately arranged HELPER technician visits, the service fee is USD 100 per technician per day, with flight tickets, meals and accommodation provided by the buyer.
The duration depends on the equipment, line complexity, site readiness and agreed trials. HELPER will discuss an estimated schedule for the specific project before travel; there is no single duration for every installation.
The warranty period, covered items, exclusions and service-cost allocation follow your equipment contract. Provide the serial number, order reference and issue details so HELPER can review the applicable terms. This service page does not change an existing contract.
Availability and lead time depend on the part, machine configuration and delivery location. Send the identification and photographs first so the correct item can be confirmed. Discuss a recommended spare-parts list when planning your installation.
Send the model and serial number, country and city, a description of the symptoms, displayed error messages and when the issue started. Include recent changes, relevant photographs and a short video if it can be recorded safely. Follow the machine’s instructions and your site’s isolation procedures before inspection; do not bypass guards or interlocks.
Yes. Machinery service businesses and qualified technical teams can use the separate service partner application page. Applications are reviewed before a cooperation scope or customer introduction is confirmed.
For a new installation, include your quotation reference and planned start date. For equipment already in use, include the model, serial number and a short description of the issue.
